Last week we talked about how bonuses were linked to performance, not suffering, which was very much how shareholders at Whitbread saw it and this week the pay of those in the sector is playing on our minds and the minds of those who want people to work in their properties. Away from the boardroom, […]
Hospitality begins at work Read More »
Whitbread’s shareholders had their rage on this week, which was something of a startling moment for boring, boring Whitbread, where the goals are long term and the watchword is caution. But while the company may be happy not to let its cash burn a hole in its pocket and take a slowly-slowly approach to investing
We haven’t seen much in the way of change yet as a result of the pandemic, unless you count using hotel rooms as offices and really, I don’t, certainly not as a long-term shift. Sure, now they provide a delightful level of silence many of us haven’t heard for some months, but people tend to
Is Marriott economising? Read More »
I spoke to Anders Nissen with clockwork regularity over the years. Once a quarter, to ask him how things were going with the company, where he saw the opportunities, what was intriguing him about the sector. In between times I would pick his brain on his favourite topics: the brands and where it made sense
The hits keep coming Read More »
This week saw viewers in the UK observe domestic tourist Dominic Cummings tell a select committee that if you copy and paste over your blog posts to change them you are not, in fact, changing them. You’re just keeping them current. It didn’t make the European press other than in some quite amusing cartoons, largely
Brands Cummings and goings Read More »
Last week saw Airbnb’s latest results – I know, it’s so exciting after all these years to finally see what they can do given a chance to spin some numbers. Well it was lots of fun. One of the key fun points was that 24% of nights booked in Q1 were not for traditional travel,
Breaking the tether Read More »
Loyalty is a funny old thing. I have a spaniel and they have some of the highest-recorded loyalty out there. But if you walk past him with a roast chicken then I can wave his top-tier loyalty status in his face as much as I like, he’s going with you and not looking back. Loyalty
The pontification gland, like the pituitary gland, is what keeps us all ticking over, particularly when real life is in short supply and pretty much all of our living has to be done inside our heads. Did we mention it’s Mental Health Week next week? One of the most popular areas of pontification in this
Hyatt’s Swap(card) shop Read More »
Every results season is gripping in its own way if you are so inclined. The tasty acronyms. The euphemisms for pay rises. The 7am pint of London Pride for those covering Fuller’s. But those results in a pandemic are more gripping than most, as they bring solid(dish) numbers to the delirium of trying to work
Itchy trigger finger Read More »
The opening of pub gardens in the UK has meant a trickle back to face-to-face meetings (in Europe we’ve been meeting in gutters for weeks now) a trial which may well catch on should hotels be allowed to reopen on May 17. It’s much needed. As Carine Bonnejean, managing director – hotels at Christie &
None of your business Read More »
