On New Tricks this week we’re joined by Catt McLeod, director of strategic partnerships at HotelREZ Hotels & Resorts, and discuss savvy hoteliers who understand the customer, their journey and channel of choice and why a more holistic approach to all things commercial might be a jolly good thing. Also in this week’s episode, the crucial research on the availability of hot beverages and shelter that must be done when deciding which activities the youth should be participating in. As